Are your customers ignoring safety checks?

Jul 24 2015

Are your customers ignoring safety checks?

Amazing statistics by Galaxy Poll with a real impact on the automotive repair industry. The lack of automotive technical knowledge is worrying as it puts lives at risk.

It is also important to raise the important of proper up-to-date maintenance to all customers.Driver safety

Customer Tip: What about a reminder email or letter to your customers to book in a service before going on a long car trip?

These findings also impact the way AASDN businesses communicates with customers. Technicians or customer service staff are recommended to explain what work is required and why.

Encourage customers to do a basic check on their vehicles before hitting the road.

Aasdn.com.au has compiled a handy list of the top check points for your customers:

  1.  Engine Oil
    Check your oil levels and the date you are due for an oil change. If you are almost due for an oil change, get it changed before you go on your road trip.
  2. Tire Pressure and Tread
    Inspect your tires for buldges or tears. Check your tread on all four tires to make sure they are not worn or unevenly worn. Why not get your mechanic to install new tires why the car is getting serviced. You might find the prices very competitive and it is very convenient. Make sure the tire pressure is set to the correct figures. You can find them in the drivers door, the car owner’s manual or the glove compartment. Low tire pressure can increase fuel consumption and also make the tire run hotter and might cause a blowout.
  3. Cooling system
    The second most common vehicle failure is the cooling system. It may be time for a coolant exchange or flush. Check your owner’s manual for their change intervals. Talk to your car service mechanic about this service.
  4. Belts & Hoses
    Does any belt or hose look worn out? If the belt appears cracked or glazed, have it replaced before the trip. Do you see any blisters on a hose? It might crack. Get it checked by your mechanic
  5. Battery
    Look at the battery. Do you see any acid leaks, cracks or other damage?  If yes, then the battery must be replaced.
    Make sure the battery terminals are tight, not corroded and clean terminals. Corroded terminals may cause troubles.
  6. Air filter
    Check when it was last replaced. An old and dirty air filter might cause a lack of power.
  7. Engine Coolant
    Check that the coolant reservoirs between the appropriate levels marked on the usually clear plastic bottle with ‘engine coolant’ on the cap. Don’t open the radiator cap or the pressurized overflow tank cap when the engine is hot! Make sure you consult your owners manual or ask your mechanic before mixing any coolants, as not all coolants are the same.
  8. Test drive
    Take your car for a drive and focus on the car. Can you hear any noises? Do you feel any shakes?

Is there anything missing from this list? We are keen to hear about it in the members forum.

Drive safe!

 

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